Refund, Cancellation & Rescheduling Policy

Overview

We aim to provide high-quality career Guidance services. This Refund Policy outlines the terms under which refunds, cancellations, and rescheduling requests are handled.

By booking a service, you agree to this policy.

Refund Eligibility

Refunds will be considered only under the following conditions:

Refund Eligibility

Refunds will be considered only under the following conditions:

2.1 Cancellation Before Session

Users may request a refund if the session is cancelled at least 24–48 hours before the scheduled time
The refund request must be submitted through:
- Registered email OR
- Platform dashboard

You may define:

- 24 hours (standard)
- 48 hours (more strict, better for premium services)

2.2 Service Not Delivered

A full refund will be issued if:

The session is not conducted due to our fault
Technical issues from our side prevent service delivery
Counsellor is unavailable and no alternative is provided

2.3 Duplicate Payment

If a user is charged twice for the same service
The extra amount will be refunded after verification

Non-Refundable Situations

No refund will be provided in the following cases:

3.1 After Session Completion

Once the Guidance session has been conducted (even partially), no refund will be issued

3.2 No-Show by User

If the user fails to attend the scheduled session
Or joins significantly late (e.g., more than 15–20 minutes delay)

3.3 Late Cancellation

Cancellation made less than 24 hours before the session

3.4 Dissatisfaction Claims

Refunds will not be provided based on:
- Personal dissatisfaction
- Unrealistic expectations
- Outcomes not meeting user expectations

This is very important legally.

Rescheduling Policy

We provide flexibility through rescheduling:

4.1 Allowed Reschedules

Users may reschedule sessions up to 1–2 times
Must be requested at least 12–24 hours in advance

4.2 Conditions

Subject to counsellor availability
Must be rescheduled within a defined time (e.g., within 7 days)

Refund Process

5.1 Request Method

Users must request refunds via:

Email: support@[yourdomain].com

OR through platform support system

5.2 Processing Time

Refunds will be processed within 5–10 business days
Time may vary depending on:
- Payment gateway
- Bank processing

5.3 Mode of Refund

Refunds will be credited to the original payment method only
No cash refunds

Payment Gateway Charges

Payment gateway charges (typically 2–3%) may be non-refundable
These charges may be deducted from the refund amount

Important for protecting your revenue.

Partial Refunds (Optional Advanced Clause)

You may include this if offering long sessions:
- If a session is interrupted due to technical issues (from our side),
  - Partial refund OR
  - Free reschedule will be provided

Package / Bundle Services (If Applicable)

If you offer packages:
- Refund is not allowed once any session in the package is used
- Partial refunds may be considered only at our discretion

Exceptional Circumstances

Refunds may be considered in rare cases such as:
- Medical emergencies
- Serious unforeseen events
Only with valid proof and at platform’s discretion.

Policy Acceptance

By booking a session, you acknowledge that:
- You have read
- You understand
- You agree to this Refund Policy